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Telehealth FAQs

Telehealth Frequently Asked Questions

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Frequently Asked Questions (FAQs)

What type of devices can I use for the video visit?

Do I have to be at home for the video visit?

How does the patient and/or caregiver get access to the visit?

What if I can’t remember my patient portal password?

What if I can’t use the portal to join a visit?

When can the patient and/or caregivers join the visit?

Who can join the video visit?

How do I receive the provider’s notes about the visit?

How do I cancel or reschedule an appointment?