Frequently Asked Questions

Children’s National Hospital believes that trust and communication are essential for building strong relationships between the care team, patients and caregivers. Explore our commonly asked questions about MyChildrensPortal.

Contact Us

For health-related questions please contact your care team directly.

If you have a question about MyChildrensPortal that is not answered below or any technical questions, support is available 24/7 at 1-877-621-8014.

Call 1-877-621-8014

Learn About MyChildrensPortal

Request an invite: Portal invites can be requested from many Children’s National team members. For example, you can ask for an invite when calling to schedule an appointment, when signing in for your appointment at the front desk, from care team members during your appointment, and when checking out.
- Patients over 18 can self-enroll here.
- You will need your medical record number (MRN) to create an account. Your MRN can be found on: discharge documents, clinic notes, the patient's hospital bracelet or a billing statement. You can also call Medical Records at 202-476-5267 and select Option 7.
Check your email for an invite. The invites expire to protect patient privacy, so please claim the invite promptly.

In MyChildrensPortal, you can:

Access your child’s immunization records
View your child’s medication lists
View select lab results
Access patient education
Download summaries from your visit
Read frequently asked questions (FAQs)
View and request updates to patient information, including name, address, phone and/or insurance information
Access appointments: View future, request new, reschedule and/or cancel existing appointments
Download appointments to your calendar

MyChildrensPortal is Not for Emergency-Related Healthcare Issues

Please contact your child’s provider’s office directly by phone with any questions you need answered within one business day or sooner.

Dial 911 for emergencies.

Children can be linked in parents’ portal accounts. In order to link the accounts, you must receive a portal invitation to the same email address, for each child.

Adding the First Child

Click on the link in the email. Enter the child’s date of birth and answer the security question. At the bottom of the screen, click “Next, Create Your Account.” Complete the fields to create the account.

Adding Additional Siblings

From the invite email for the subsequent child, click on the link in the email. Enter the child’s date of birth and answer the security question. At the bottom of the screen, click “Next, Create Your Account.” Sign in with the username and password that you created for the first child. If you know that you have a portal account but cannot recall the password, select "SIGN IN," and select the option for resetting your password.

Switching Between Siblings

From the menu on the left, click “Health Record, Health Profile.” Use the dropdown arrow next to “Viewing health record for” to select the child’s health information to view.

Additional Information

Can my partner and I share one account?

No. You each will need to submit an email address which will be associated with your specific security questions.

Do messages sent and received become part of my permanent medical record?

Yes. Any messages sent through secure messaging, along with responses to those messages, will become part of your child's permanent medical record.

What is Children's National visitor policy?

Check out our most up-to-date visitor policy.

Learn more about our visitor policy

Can I access the portal on my phone or mobile device?

Yes. MyChildrensPortal is available for both iOS and Android devices via a browser or mobile app.

Once you have enrolled in the portal, download the MyChildrensPortal app, and login with your username and password.

App Store Google Play